Second Wheels

1. Introduction

Welcome to Second Wheels. This Privacy Policy applies to all users of our website and services, including buyers, sellers, and visitors. By accessing or using our platform, you consent to the collection, use, disclosure, and processing of your personal information as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

2. Information We Collect

We collect several types of information from and about users of our platform:

Personal Information: Name, email address, phone number, postal address, and government-issued identification when required for vehicle transactions.
Account Information: Username, password, and profile details when you create an account.
Payment Information: Credit card details, bank account information, or other payment details when you make purchases or sell vehicles through our platform.
Vehicle Information: Details about the cars you list for sale or purchase, including make, model, year, VIN, mileage, condition, and photos.
Communication Data: Messages, emails, and other communications between users of our platform.
Technical Data: IP address, browser type and version, device information, operating system, and other technology identifiers when you use our website.
Usage Data: Information about how you interact with our platform, including pages visited, time spent, and actions taken.

3. How We Collect Your Information

We collect information through various methods:

Direct Interactions: Information you provide when creating an account, listing a vehicle, making a purchase, or contacting our customer service.
Automated Technologies: Cookies, web beacons, and similar technologies that automatically collect technical and usage data when you browse our website.
Third-Party Sources: Information from business partners, analytics providers, and social media platforms when you connect your account or interact with our content on those platforms.

4. How We Use Your Information

We use the information we collect for various purposes:

Core Services: To facilitate vehicle listings, purchases, and sales on our platform.
Engine Protection Plan: To process and manage warranty claims under our Engine Protection Plan.
Account Management: To create and maintain your account, authenticate your identity, and personalize your experience.
Communications: To respond to your inquiries, provide customer support, and send important notifications about your transactions.
Marketing: To inform you about new features, special offers, and other products or services that may be of interest to you, when you have opted in to receive such communications.
Platform Improvement: To analyze user behavior, troubleshoot technical issues, and enhance our website functionality.
Security: To detect and prevent fraud, unauthorized access, and other potentially prohibited or illegal activities.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

5. Sharing Your Information

We may share your personal information with:

Other Users: When you list a vehicle or make an inquiry, certain information may be shared with other users to facilitate transactions.
Service Providers: Third-party vendors who assist us in providing our services, including payment processors, customer support, and email delivery services.
Business Partners: Dealerships, mechanics, and other partners who assist in vehicle inspections, certifications, or warranty services.
Legal Authorities: Law enforcement, government agencies, or authorized third parties when required by law, regulation, or legal process.
Corporate Transactions: In connection with a merger, acquisition, or sale of all or part of our business assets.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure:

Encryption of sensitive data during transmission and storage.
Regular security assessments and vulnerability testing.
Access controls to limit employee access to personal information.
Secure payment processing through trusted providers.

While we take reasonable steps to secure your information, no method of transmission or storage is completely secure. We cannot purchase details the absolute security of your personal information.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings.
Understand how you interact with our website.
Analyze and improve our services.
Provide relevant advertising.

You can manage your cookie preferences through your browser settings. However, blocking certain cookies may impact your experience on our website.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You can access and view your personal information through your Dashboard.
Correction: You can update or correct inaccurate information in your account settings.
Deletion: You can request deletion of your personal information, subject to legal requirements and legitimate business interests.
Portability: You can request a copy of your personal information in a structured, commonly used format.
Restriction: You can request that we limit how we use your personal information.
Objection: You can object to our processing of your personal information for certain purposes.
Withdrawal of Consent: You can withdraw your consent to our processing of your personal information at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

We may transfer, store, and process your information in countries other than your own. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The length of time we have an ongoing relationship with you.
Legal obligations to retain data for certain periods.
Statutes of limitations under applicable law.
Ongoing or potential disputes or legal claims.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: secondwheels247@gmail.com
Visit our FAQ page for more information about our services.